Customer conversations
Consultative discovery, account conversations, and practical follow-up in English, Spanish, and French.
Multilingual sales & account growth
Build relationships that carry across languages.
Reaching a market is only the beginning. I help you understand what customers need, follow through on the conversation, and connect the sale to work your team can deliver.
Your situation
When the opportunity needs an owner
- You want to reach customers in another market, but the message and follow-up need more than a literal translation.
- Prospects and existing accounts need attention that your team does not have time to give consistently.
- The handoff from a commercial conversation to delivery leaves questions about scope, expectations, or responsibility.
Working together
What I can take responsibility for
Account plans
Account plans that connect the customer's priorities to relevant next steps and opportunities.
Market-ready communication
Coordination of sales materials, proposals, and customer communication for the markets you serve.
A clear delivery handoff
Clear commercial-to-delivery handoffs: what was promised, what is in scope, and who owns the next step.
Experience behind the work
Relevant experience
Smartcat · Regional Account Executive & Onboarding Specialist · 2018–2020
Combined consultative sales with workflow and adoption support, closing more than $2 million in translation technology platform revenue.
Translation Back Office · Executive Director, North America · 2016–2017
Led U.S. business development and achieved 165% of personal revenue target in 2017. Earlier business-development work included institutional language accounts.
Go to Market · Founder & Language Operations Consultant · 2021–present
Built client relationships alongside the language operations needed to serve them, with more than 20 mid-market and enterprise clients.
Working with me, in their words
Selected recommendations from clients and colleagues across my career.
Jeff is the person I trusted when the volume was huge and the deadline was tight, and I never had to worry; the work got done.
In other words, Jeff knows what ownership is. He is a person of his word, and he gets resourceful when the numbers look impossible. That combination is rare.
More than a decade later, I would still put my name behind Jeff without hesitation, for any role where someone needs to own delivery and hold client trust under real pressure.
Tamas SzaboClient · Senior Director Client Services at Welocalize
“Jeff is an excellent Business Development Manager that always does what’s necessary to satisfy his customers.”
Federico MaruccoPresident, Australis Localization
“He's a hard worker, is a team player and knows how to get "it" done.”
Bryan MontpetitFormer business partner
Let’s talk about your team
Which relationships need your attention next?
Bring a market, an account, or a handoff that needs work. We can define a useful place to start.