Map the work
Map intake, routing, reviews, delivery, and the decisions each step needs.
Language operations
Give multilingual work a clear owner.
Requests, linguists, tools, reviews, and deadlines need to work together. I help you turn scattered language work into a process people can follow and take responsibility for the parts your team needs help running.
Your situation
When everything keeps coming back to your desk
- Requests arrive through email and chat, with no consistent intake or clear next step.
- Reviewers, vendors, and internal teams work to different expectations.
- Tool overlap, billing, or repeated coordination make it hard to see where time and money go.
Working together
What I can take responsibility for
Clarify responsibility
Clarify ownership, vendor coordination, quality expectations, and escalation paths.
Make the tools useful
Assess the tools you already use, remove repeated work, and scope useful automation.
Run the agreed scope
Support day-to-day delivery, reporting, and process improvement through a project or fractional partnership.
Experience behind the work
Relevant experience
Global Arena · Growth Consultant & Translation Department Manager · 2023–2026
Redesigned the translation operation and consolidated three translation systems into one. Process and technology changes added more than $100,000 in gross profit in 2025 compared with 2024; vendor billing became a one-click process.
Go to Market · Founder & Language Operations Consultant · 2021–present
Built and ran language operations for more than 20 mid-market and enterprise clients, with vendor networks, quality frameworks, and delivery workflows.
Smartcat · Regional Account Executive & Onboarding Specialist · 2018–2020
Advised more than 100 language companies on workflow and technology adoption.
Working with me, in their words
Selected recommendations from clients and colleagues across my career.
Jeff is the person I trusted when the volume was huge and the deadline was tight, and I never had to worry; the work got done.
In other words, Jeff knows what ownership is. He is a person of his word, and he gets resourceful when the numbers look impossible. That combination is rare.
More than a decade later, I would still put my name behind Jeff without hesitation, for any role where someone needs to own delivery and hold client trust under real pressure.
Tamas SzaboClient · Senior Director Client Services at Welocalize
“He was able to manage the contracts according to their stringent requirements and interfaced well with the various governmental entities.”
Angèle SuraultTranslation management expert
“Jeff is an exceptionally smart, committed and hard working manager, whose attention to detail and business acumen consistently delivers results.”
Tony GuerraLanguage industry advocate
Let’s talk about your team
Which part of the work needs an owner?
Bring the process as it is today. We can identify where practical support would make the most difference.